Archive for May, 2007
Consistency…Is Everyone On The Same Page?
May 25th, 2007 at 11:13 am by Livvie
Ever needed information, asked several different people, and received several different answers?
Even more confusing, how about asking several different people who work in the same office and still receive several different answers?
This happened to me in a practice I was with. It concerned bleaching or whitening the teeth. The patient had received instructions from the assistant as she was being dismissed in the back.
As the patient was checking out, she asked the front desk to explain it to her again and received a different set of instructions.
Confused by the information, when the patient got home, she called the office, spoke to another person and received…you guessed it…. a third set of instructions different from the first two.
This time she asked to speak to the office manager, explained to me what had happened, and expressed her disappointment in the office.
Posted in 
